*Dr. Adams Aesthetics Returns Policy for Online Orders*

*1. General Policy*

At Dr. Adams Aesthetics, we are committed to providing high-quality products to our customers. We understand that occasionally, products may need to be returned. Our Returns Policy is designed to ensure a straightforward process for returning items.

*2. Eligibility for Returns*

•⁠ ⁠*Damaged or Defective Products:* Returns are accepted for products that are damaged or defective upon receipt.
•⁠ ⁠*Incorrect Products:* Returns are accepted for products that were incorrectly supplied, i.e., wrong items or quantities.
•⁠ ⁠*Unwanted Products:* Returns are accepted for unopened and unused products within 30 days of receipt.

*3. Conditions for Returns*

•⁠ ⁠*Proof of Purchase:* A valid proof of purchase is required for all returns.
•⁠ ⁠*Condition of Products:* Products must be returned in their original condition, including packaging, documentation, and accessories.
•⁠ ⁠*Notification Period:* Customers must notify us of their intent to return items within 14 days of receipt.

*4. Return Process*

1.⁠ ⁠*Contact Customer Service:* Reach out to our Customer Service team via WhatsApp or email to initiate a return. Provide your order number, item(s) being returned, and the reason for return.
2.⁠ ⁠*Receive Return Authorisation:* Our team will provide you with return instructions.
3.⁠ ⁠*Pack and Ship:* Securely pack the items in their original packaging, and include the order reference next to the company name in where you add the address. Ship the package to the address provided by our Customer Service team.
4.⁠ ⁠*Inspection and Processing:* Once we receive the returned items, our team will inspect them. If the return meets our criteria, we will process a refund or replacement within 10 business days.

*5. Costs*

•⁠ ⁠*Shipping Costs:* For returns, the customer is responsible for shipping costs unless the return is due to an error on our part (damaged, defective, or incorrect items).
•⁠ ⁠*Customs and Duties:* Customers should ensure that returned items are marked as “Returned Goods” to avoid customs charges. Any customs charges incurred will be deducted from the refund amount.

*6. Refunds and Replacements*

•⁠ ⁠*Refunds:* Refunds will be issued to the original payment method used at the time of purchase.
•⁠ ⁠*Replacements:* Replacements for damaged, defective, or incorrect items will be shipped at no additional cost to the customer.

*7. Exclusions*

The following items are not eligible for return:
•⁠ ⁠Products that have been opened or used (except in cases of damage or defect).
•⁠ ⁠Products that are not in their original condition and packaging.
•⁠ ⁠Products with damaged packaging
•⁠ ⁠Products purchased more than 30 days ago.

*8. Contact Us*

For any questions or concerns regarding returns, please contact our Customer Service team via WhatsApp, email or web enquiry form (see our website www.dradamslaboratories.com for further information).

*9. Amendments*

Dr. Adams Aesthetics reserves the right to amend this Returns Policy at any time. Any changes will be posted on our website and will apply to all orders placed after the date of posting.

*10. Governing Law*

This Returns Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or in connection with this policy will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

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We appreciate your business and strive to ensure your satisfaction with our products. Thank you for choosing Dr. Adams Aesthetics.